• Features: 4/5
  • Pricing: 4/5
  • Ease of Use: 5/5
  • Customer Support: 3/5
  • Integrations and add-ons: 4.5/5

minimum price:

$0 per month

Visit Website

Clover POS Review: Pros and Cons [Reviewed in 2022]

If you own a business and are looking for a user-friendly POS system, Clover could be an excellent option for you.

Take a look at our complete Clover POS review, which covers the system’s features, ease of use, including customers' reviews, so you can decide whether it’s worth investing in it.

Clover POS Review: Pros and Cons [Reviewed in 2022]

minimum price:

$0 per month

Visit Website
  • Features: 4/5
  • Pricing: 4/5
  • Ease of Use: 5/5
  • Customer Support: 3/5
  • Integrations and add-ons: 4.5/5

Best For

Best for up-and-coming businesses

Strengths

  • Convenient for small and growing businesses
  • Quick and easy setup
  • Well-designed hardware with good performances
  • Competitive payment processive rates
  • Easy to configure and use devices
  • Aesthetically appealing

Weaknesses

  • Non-transparent pricing details
  • The costs are cumulative
  • No online sign-up

What is Clover POS?

The Clover POS is your ultimate all-in-one system that helps businesses manage their transactions. It was founded in October 2010 but later acquired by First Data Corporation (2012).

With headquarters in Sunnyvale, California, the US, and over 400 employees, Clover successfully processed an incredible $133 billion of card transactions worldwide by September 2020. Furthermore, as an integrated system with designed hardware for various retailer types, Clover POS also integrates with 300+ software applications.

So, if you are an owner of a restaurant, retail outlet, or some other type of professional service, and you’re looking to change your old payment terminals and cash registers— this Clover software is an excellent option for you.

Main Features

There are various reasons why Clover POS is a major player in this industry. To start with, it’s user-friendly and easy to set up. But, it’s even more practical when combined with the Clover App Market.

Ultimately, you’ll love it since managing your customers and employees while monitoring your sales is an effortless job with the Clover POS devices and accessories.

However, let’s go through some more main features and understand it better:

Easier Payments

Making a Clover payment it’s not only easier but also contactless – which means your transactions are safer.

The system accepts all major debit/credit cards and card chips; also, it can scan cheques. On the other hand, the customers get e-receipts, and the returns, refunds, and exchanges are rapidly processed.

Tighter Tracking

With Clover’s sales tracking system by your side, you can have a better insight into the best and worst-performing items, locations, and your team members. Additionally, you can create reports that will enhance your decision-making for better performance of your growing business.

At the end of the working day, you will see

  • a complete report,
  • the volume of credit card transactions,
  • track your employee’s total sales,
  • pending/open orders, etc.

Flexibility

The Clover system is highly flexible in its features in terms of accessibility. Your POS system can be built according to your business needs and expanded with devices and apps as you grow.

Moreover, the orders can be made for pickup, delivery, or in-house. This is easily accomplished since Clover POS syncs with the cloud, so tracking your sales and deposits is possible wherever you are.

Possibility to Send Promotions and Attract Customers

You can increase your sales and customers’ interest with promotions via social media, e-mail, or text.

Also, reaching out to older customers with real-time promos is not a bad idea. Especially since the first three offers are completely free and just 10 cents per customer after that. Additionally, customers can earn rewards and order via the Clover app.

Variety of Payment Methods

Clover point of sale systems accept numerous payment methods and all the popular types of contactless payments:

  • cash,
  • credit and debit cards,
  • cheques,
  • gift cards,
  • prepaid cards,
  • EBT cards,
  • custom tenders,
  • and Alipay.

Advanced Features

Apart from the main features Clover POS offers, let’s look at the more advanced ones.

Inventory

You can manage your menus, merchandise, and service offerings with Clover’s enhanced Inventory app. The combo of improved filters and automated alphabetizing of inventory items makes finding and managing your inventory a breeze. Plus, by using bulk editing, you can update more of your inventory.

Scan to Order

Instead of looking through an actual menu, customers can now do it from their mobile phones with Scan to Order.

They can place contactless orders by scanning the QR code menus, and the server will deliver the food to the table number on the order receipt. Moreover, the payment is also made via phone, so the wait time is reduced to a minimum.

Reports

The Clover device makes tracking the overall/ hourly revenue and the top-selling items an enjoyable task. Plus, you will get aggregated sales across your locations and check the upcoming ones. Furthermore, you can look forward to a comprehensive report at the end of the working day.

Customer Management

You can use customer relationship management software to keep the contact with your clients + create profiles directly from credit card sales.

By viewing their profile photos and purchase history, you can meet your best customers, hence, build particular interest in them with promotions sent via text or e-mail.

Gift Cards

The customers can purchase and redeem the Clover gift cards on their phones. The Clover card can be customized as a physical or digital gift card, which is a good substitute for paper gift certificates.

Loyalty

Customers that participate in loyalty programs spend 60 percent more per transaction, and their purchase is increased by around 90 percent. And they can keep tabs on their points on the Clover app.

Additionally, you can reward your loyal customers by

  • customizing your offers,
  • awarding points,
  • and redeeming points from the register.

Pricing Plans

One of the main reasons why Clover is among the top POS systems on the market is that it offers a wide variety of payment plans. You can choose the free version for some more basic features, or move up to a pricier plan for advanced tools. Check out the full list of pricing plans and fees below:

Plan Features Price
Clover Payments Sales reports, paperless receipts, in-person payment, reporting $0 per month
Clover Essentials Paperless receipts, access to 200+ apps, reports, inventory management, calculation of taxes $9.95 per month
Clover Register Advanced inventory, manage tables, combine multiple orders, process exchanges, unlimited access to the App market $39.95 per month
Counter Service Revenue reports, discount apps, pre-authorized bar tabs, menu management $39.95 per month
Table Service Table mapping, revenue reports, split checks, Happy Hour features $69.95 per month
No Hardware Business management, online payments, virtual terminal with invoicing $9.95 per month

Next, let’s take a look at the credit card fees charged for Clover’s plans:

Credit Card Fees Software Plans
2.6% + $0.10 Payments, Essentials
2.3% + $0.10 Table Service, Counter Service, Register
3.5% + $0.10 No Hardware

Each Clover plan is packed with a decent amount of features, making it suitable for every type of business.

Clover Devices

Now that you’re familiar with the prices, take a look at our short reviews of Clover’s devices to find your ideal system.

Clover Go

Price: Starter Plan – $49

Clover Go is a helpful device for restaurants and retail businesses. Due to its lightweight, this card reader can be taken anywhere throughout the store to accept payments and works smoothly on iOS and Android.

Furthermore, this device shows

  • all the open transactions,
  • the completed and pending ones,
  • the business data and all the information about your customers are safe due to the encrypted technology.

Clover Flex

Price: Starter Plan – $499

Another handheld device that accepts payments from any in-store location. Besides tracking your sales, it also allows you to process your customers’ refunds and manage your inventory.

This valuable system lets you collect customers’ signatures, print receipts, and create a loyalty program without strings attached.

Clover Mini

Price: Retail and Service Businesses – $799 + $14.95 a month; Restaurants and Food Service – $799 + $74.95 a month.

Clover Mini is a smaller device than the previous two, but it has all the features of a complete POS system.

Same as the previous devices, this one also accepts contactless payments, and the transactions are swift. Additionally, you can run payroll, access reports, and track sales and inventory.

Note: Clover Mini Canada works with all Clover devices and is able to expand with accessories.

Clover Station Solo

Price: Retail and Service – $1.349 + $44.95 a month; Full-Service Dining – $1.349 + $74.95 a month.

The Clover Station Solo device is bigger and faster compared to the other POS systems we mentioned. Additionally, it’s an excellent option for businesses that need to accept payments, schedule staff, and run point-of-sale reports.

The station has a cash drawer, a printer for receipts, and a high-definition 14-inch display. When you are far from the counter, customers still have other options to pay, such as Clover Virtual Terminal.

Clover Station Duo

Price: Retail and Service/Quick-Service Dining – $1.799 + $44.95 a month.

A  fine, powerful, and quick point-of-sale system that is easy to use. Moreover, it allows customers to pay however they want: credit/ debit, Apple Pay, Google Pay, etc.

You can track your business easily, run reports for your employees’ efficiency, and grow your business with customer lists from credit card sales. Also, you can offer your customers promos of new meals.

Support and Ease of Use

A smooth user interface is a must when choosing a point-of-sale system. Moreover, a responsive customer support team is crucial in case of a system failure. Read on to find out what Clover brings to the table in these categories.

Hassle-Free Setup

One of the deciding factors for choosing Clover POS is its user-friendly system — it arrives ready for usage with just a couple of pieces to assemble. Furthermore, it lets you map your tables, create menu items, customize orders with modifiers, and much more.

Short Learning Curve

The Clover POS system is quick to understand since employees need around 15-20 minutes of training to feel comfortable using it. The apps are straightforward and neatly labelled; plus, the design is quite appealing.

Overall, the system can be navigated in a couple of minutes, and the apps on the screen are easily accessible.

Device Compatibility

Clover is compatible with many third-party hardware devices but has some first-party options, depending on the business type.

The business types supported are:

  • retail,
  • e-commerce,
  • service,
  • counter service restaurants,
  • and table service restaurants.

Integrations and Add-Ons

The Clover App market gives you options to pick and choose the features your business needs (gift card management, employee management, virtual PIN pads, etc.). The app store undergoes frequent updates, and with most of the apps being free, even those that are not often cost a small fee. What’s more, if you plan on creating your own application, you can do it on the Clover API.

Support

Clover offers support for any questions or needs related to your Clover device. To contact them, use the following phone numbers:

  • For sales support, dial (855) 958-4794.
  • For assistance setting up your Clover device, dial (855) 853-8340 in the U.S. or (888) 263-1938 in Canada.

The Clover customer service will provide you with any information you need, from device instructions to technical Clover support. Instead of calling them, you can also try their live chat, help center, or FAQ section for extra assistance.

Customer Reviews

The Clover POS reviews show that people have divided opinions about the system. For this particular case, we relied on the experiences and reviews people left on sites like Trustpilot and TrustRadius.

Customers positively review the eye-catching design, easy usage, and reliability. Also, some people are satisfied with the Clover Mini and Clover Station Duo because of their refined design, features, and reporting tools.

On the other hand, people are mainly complaining about the customer service for non-professional behaviour, as they supposedly sometimes don’t return calls or can’t deal with tech support issues. There are also complaints about the operating system being ‘old’ with limited features and the Clover pricing and fees being a bit high.

All in all, as every point-of-sale system has its pros and cons, so does Clover POS. So, it’s better to look at several Clover POS reviews before giving it a chance.

Want to Consider Other Options?

If you think Clover POS Canada is not a suitable option for your business, there are alternative POS systems with similar features.

Let’s see what Square POS and Payment Depot offer to their customers.

Square

The Square point-of-sale system is known for its minimalist design and efficiency. It is a well-designed system that can satisfy the needs of small businesses and readily accept common payment types. Nevertheless, the easy setup and use make Square POS a good substitute; plus, it’s available for iOS and Android devices.

Among, Square POS’ main features, you will find:

  • sales reports,
  • inventory tracking,
  • eCommerce,
  • digital receipts,
  • insights and more.

Moreover, it is flexible enough to employ any business needs, selling in-person, via phone, online, or outfield.

Merchants can access the data from their sales from any device with Square Dashboard, alongside the transaction, deposit tracking, and real-time sales report.

While making a Clover vs Square comparison, we noticed that Clover is more expensive, while Square helps you save more money, BUT that is if you only need the basic payment features.

Depending on what you are looking for, Square is great for brand-new businesses, while Clover is perfect for entry-level businesses.

Payment Depot

A payment processor that charges monthly subscription fees, so customers pay interchange rates only; that can be cancelled anytime with no termination fee. This is one of the reasons why business owners with high sales volume consider giving Payment Depot a try – due to its features and pricing.

The monthly fee starts from $59, depending on the chosen plan. However, it differs from other systems because Payment Depot charges no additional transaction fees. Moreover, there are no fees for setup or applications, and the payment gateway is free.

Besides the excellent features, there are some cons to the system. Some of these include being too expensive for low-volume sales businesses, especially if compared to Clover and Square. Moreover, it offers limited online support options that do not sit well with most businesses.

Finishing Thoughts

So, if you are a small or midsize business owner, the Clover point of sale system is a great payment processing option. This is because it comes with an all-in-one hardware and software solution + a vast list of customizable apps. But also, restaurants and retailers can use it to their advantage, i.e., business expansion. 

Although some reviews show that it’s not as advanced as some other POS systems, and over time it slows down, we believe that your customers will enjoy the clean and organized surface it has to offer.

Hopefully, this Clover POS review covered everything you wanted to find out about this POS system. Go through it again and consider that this system might be a good deal for your business.

FAQ

How much does Clover take per transaction?

For in-person payments, Clover takes 2.3% plus 10 cents, or 2.6% plus 10 cents per transaction – depending on the monthly plan. Whereas for online payments, it takes 3.5% plus 10 cents per transaction.

Is Clover a good payment?

Clover is one of the best credit card processors for new businesses because it offers:

  • rapid credit card processing,
  • features flat-rate pricing,
  • month-to-month contracts,
  • and enables flexibility when it comes to pricing plans.
Does Clover charge a monthly fee?

The subscription Clover fees start at $9.95 monthly, which can be cancelled anytime. However, the Clover pricing plans that start at $39.95 monthly give you access to rewards programs, inventory management, and bar tabs.

Is Clover online ordering safe?

The most straightforward answer to this question is YES!

Many restaurants have a website with an official menu and up-to-date inventory data that accept online orders printed to their Clover POS. This way, customers can view the inventory before placing an order.

What banks use Clover?

Leading financial institutions are using Clover Canada, such as

  • PNC,
  • Citibank,
  • Sun Trust and Wells Fargo,
  • and the Bank of America.

ABOUT AUTHOR

Mila is an English literature student and a devoted animal's rights advocate. Despite her love for the written word, she's a keen observer of the everyday world and an excellent researcher with a bright and fresh perspective. When she's not doing research, you're most likely to find her out for a walk with her dog or binge-watching a TV show.