• TIME IN BUSINESS: Since 2011
  • HOSTING OPTIONS: Managed hosting
  • CUSTOMER BASE: Not known
  • DISK SPACE: 25 GB, 50 GB, 80 GB, and 160 GB
  • UPTIME: 99.99%

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Cloudways Review (Features, Services, Pros and Cons in 2021)

Cloudways Review (Features, Services, Pros and Cons in 2021)

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  • TIME IN BUSINESS: Since 2011
  • HOSTING OPTIONS: Managed hosting
  • CUSTOMER BASE: Not known
  • DISK SPACE: 25 GB, 50 GB, 80 GB, and 160 GB
  • UPTIME: 99.99%

Best For

Managed WordPress hosting


  • Uptime of 99.99%
  • 3-day free trial
  • Automatic site backup
  • User-friendly control panel
  • Pay-as-you-go pricing system


  • Not suitable for beginners
  • No email hosting

Cloudways is a managed web hosting platform that offers unmatched performance, scalability and security for your business. It supports all the top website-building tools, including Magento, Drupal, Joomla, PHP, and many more. Cloudways also works with the following cloud providers – Linode, AWS (Amazon Web Services), Digital Ocean, Google Cloud, and Vultr.

In this Cloudways review, we take a closer look at its features, pros and cons, and more to help you determine if this hosting provider is right for you.

Here’s an overview of what we’ll cover:

✅ Company Overview
✅ Key Features
✅ Uptime and Speed
✅ Support and Knowledge Base
✅ Pricing
✅ Pros & Cons
Cloudways Reviews & User Feedback

What Is Cloudways?

Cloudways is a web hosting provider offering excellent performance and simplicity. Founded in 2011 in Malta, Cloudways specializes in helping ecommerce store owners, developers, bloggers, and others to host their websites.

Cloudways offers managed cloud hosting, but they provide that hosting via the big cloud companies.

Simply put:

They act as a mediator between cloud companies and end-users by providing custom setup software and support. Their goal is to make cloud hosting more accessible to DIYers and small businesses.


Cloudways doesn’t have their own data centres because they use the data centres of the cloud companies. This situation is advantageous for Cloudways because it gives them access to more data centres than any other web hosting provider. The data centres are located all around the world, including places such as Tokyo, Mumbai, Oregon, Singapore, and – most importantly for Canadian users – Toronto.

Cloudways has its own developed control panel from where you can manage your servers/applications. The panel itself is comprehensive and clean.

Cloudways Review: Key Features

As a WordPress cloud hosting provider, Cloudways will take care of everything your WordPress site needs, including http redirects, backups, Cloudways SSL installations, and more.

However, every Cloudways server is different; so, storage, bandwidth, processing power, and memory all vary accordingly.

That said, regardless of which package you end choosing, you’ll be able to benefit from the following features:

  • Firewall
  • Free site migration
  • Two-factor authentication
  • One-click app and plugin installation
  • Advanced caching implementations
  • HTTP/2 enabled servers
  • Staging and cloning
  • Vertical scaling

Cloudways WordPress Review: Uptime and Speed

When it comes to uptime and speed, Cloudways has shown impressive results. In fact, Cloudways WordPress sites are up to 50% faster than the sites hosted with standard shared web hosting. The reason behind the fast speeds is their cutting-edge VMAN technology stack. Cloudways’ loading speeds are around 400–600 milliseconds, and uptime is 99.99%.

Support and Knowledge Base

Cloudways offers extensive customer support that is available to you 24/7/365 via live chat and email. Additional support, such as phone support and a private Slack channel, will cost you extra.

Even though you can contact support through live chat at any time, if you want to talk to someone on Skype or phone, you’ll need to schedule a meeting through their contact form. If you can’t be bothered to contact support, you can go through the extensive FAQ section and knowledge base.

Cloudways.com Pricing Plans

If you’re reading this Cloudways review in 2021, the chances are that you have a particular budget in mind. So, if that’s the case, you’ll be happy to know that Cloudways offers flexible “pay-as-you-go” pricing plans that depend entirely on your choices.

However, the pricing plans can be a bit complicated because there are several different plans for each cloud hosting provider – AWS, DigitalOcean, Linode, Vultr, and Google Cloud.

Cloudways.com Pricing Plans

For example, the standard prices for DigitalOcean start from $10, while premium prices start at $12. The full breakdown is available here:

Regardless of the hosting provider, all plans include the following features:

  • 24/7/354 support
  • Team management
  • SSH and SFTP Access
  • Free Secure Socket Layers (SSL) certificate
  • Dedicated firewalls
  • Auto healing
  • Optimized with advanced caches
  • Cloudways CDN Add-ons
  • 24/7 real-time monitoring
  • Regular security patching
  • Unlimited application installation
  • Free site migration
  • Automated backups
  • HTTP/2 Enabled Servers

Pros & Cons


  • Impressive uptime of 99.99%
  • 3-day free trial (no credit card required)
  • Easy configuration and scheduling of automatic site backup
  • User-friendly control panel for managing your server (Cloudways control)
  • Pay-as-you-go Cloudways pricing system


  • Cloudways hosting platform not suitable for beginners and requires a certain degree of expertise
  • Email hosting costs extra

Cloudways Reviews and Feedback

On Trustpilot, the total mark is 4.7 stars based on 1163 reviews, with an overall “excellent” comment. About 90% of users say Cloudways services are excellent, 3% rate them as great, less than 1% say they are average, less than 1% say they are poor, and 6% claim Cloudways services are bad.

On G2, out of 219 reviews, Cloudways has an impressive 4.9 stars out of 5. Typical user comments state that Cloudways is reliable and makes managing multiple websites on different servers easy, while others hail it as a complete game-changer.

On Capterra, out of 51 reviews, the average mark is 4.7 stars.

Cloudway Alternatives

If you think that Cloudways isn’t the perfect fit for you, you can go on and choose one of the alternatives for it. Check out the comparisons we have prepared for you, and you can find out the best for your business.

Cloudways vs SiteGround

The main difference between the two web hosting providers is the control panel you need to use to configure your hosting and having dedicated resources. SiteGround uses cPanel, while the control panel at Cloudways is a custom interface. The prices at SiteGround are lower and start at €3.99. However, Cloudways is faster and loads the site well under one second.

Cloudways vs DigitalOcean

As we mentioned earlier, Cloudways uses the data centres of DigitalOcean. Choosing between both platforms should depend on your skills. So, if you are a system admin who knows how to configure a hosting server from the ground up, you should go with DigitalOcean, as it’s cheaper. However, while DigitalOcean might save you some money, Cloudways will save you time, as it takes care of configuration and other technical tasks, so you don’t have to.

Cloudways vs Kinsta

Kinsta is another platform that offers managed hosting solutions and is quite popular. The main difference is that Kinsta is less versatile than Cloudways because it’s built on the Google Cloud Platform (GCP). While both hosts offer reasonable prices, Kinsta is more expensive, and their starter plan costs $30.

Wrap Up

Before we end this Cloudways review, we want to say that we are big fans of Cloudways.

We love that Cloudways makes cloud hosting accessible to all casual WordPress users. With their simple dashboard, it’s relatively easy to create staging sites, manage your site, and restore from backups.

What’s more:

With Cloudways, you’ll get more flexibility than any other WordPress provider can offer. Also, thanks to their pay-as-you-go pricing system, you won’t be billed annually, and you can start or stop your hosting whenever you want.

If you want to give it a try, you can get started with a free three-day trial to get to know all of the functionalities that Cloudways offers.


Where is Cloudways located?

Currently, their headquarters are in Malta, but they also have offices in Dubai and Spain.

Is Cloudways fast?

Yes, Cloudways is very fast. And as we mentioned earlier in this Cloudways review, the load time is around 435 milliseconds.

Is Cloudways good for WordPress?

Cloudways provides some of the best cloud hosting for WordPress solutions. They offer an outstanding balance between functionality, reliability, and affordability. Additionally, you can scale the hosting resources as your site grows.

Is Cloudways good for beginners?

Although Cloudways is not exactly a beginner-friendly platform, it’s still easier than doing everything yourself.


Having spent 7+ years immersed in content marketing, Anastasija has written on any topic you can think of! The industries and companies she's been a part of have shifted her idea about novelty and new challenges - in Canada and overseas. She always strives to go out of her comfort zone and learn about new topics that grow on her. Tech and AI are among these things. Writing about these two topics, I’ve caught myself passionately learning about all the ways that technology can impact and help humanity. And with changes happening continually, you have to be actively involved to stay up to date.